Premium Services
Our Best Services
STR Virtual Assistance
Our expert virtual assistance team streamlines your short-term rental (STR) operations by handling essential tasks with precision and professionalism. From managing Airbnb and Booking.com reservations to seamless guest communication, we ensure your property runs smoothly while enhancing the guest experience. Let us take care of the details, so you can focus on growing your business.
Guest Communication
We believe every guest deserves a welcoming and seamless experience. From the moment they book until they check out, we handle all communications with warmth and professionalism. Whether it’s answering questions, providing local tips, or resolving concerns, we’re here to ensure guests feel valued and at home—turning stays into stories worth sharing and keeping your reviews glowing.
Cleaning Coordination
We know that a spotless property is key to a stellar guest experience. By coordinating with the cleaning teams you provide, we ensure your STR stays in pristine condition, creating a lasting first impression. Our meticulous approach guarantees every corner is guest-ready, enhancing your reviews and maintaining your property’s appeal on platforms like Airbnb and Booking.com.
Communication with Booking Platforms
We handle all your interactions with OTAs like Airbnb, Booking.com, and VRBO, ensuring your listings are updated and accurate. We protect you from issues like overbookings, sudden policy changes, and unfair fees. By monitoring these platforms closely, we safeguard your business from potential exploitation while ensuring a smooth, hassle-free booking process.
Maintenance Coordination
Our reliable maintenance coordination service ensures your STR property stays in top-notch condition. Collaborating with your trusted maintenance teams, we oversee timely repairs and routine upkeep to preserve your investment’s value and appeal. This allows you to focus on growing your business while we handle the essentials that keep your property running smoothly.
Listing Creation and Optimization
We help you create and optimize your listings across all major platforms, including Airbnb and Booking.com. By enhancing your descriptions, setting competitive prices, using the right tools and selecting eye-catching photos, we boost your visibility and increase bookings, ensuring your properties attract the right guests.
Round The Clock Guest Support
We offer flexible guest support to suit your needs, ensuring your guests always have assistance when required. Our team addresses inquiries and concerns promptly, with an average response time of 5-7 minutes. Whether you need full-time support or limited hours, we tailor our services to enhance the guest experience, making sure your guests feel valued and well taken care of during their stay.
Damage Claims
If any guest-related damages occur, we handle the submission of damage claims on your behalf, ensuring that all issues are properly addressed. We work with platforms like Airbnb and Booking.com to ensure compensation is secured and any disputes are managed efficiently.
Review Management
We manage guest reviews to help maintain positive feedback and high ratings for your property. By responding to reviews and addressing concerns promptly, we ensure your reputation stays strong, ultimately boosting your bookings and making your property more attractive to potential guests.
We Provide Services
Services Grow the Business
At HostE, we’re all about setting the standard for excellence in STR management. We aim to redefine the game by creating exceptional experiences for both property owners and guests. With a mix of expert knowledge and a passion for hospitality, we handle every detail with precision to exceed expectations. Your success is our success, and we're committed to delivering unparalleled service that helps you thrive in a competitive market and stand out among the best.